Return & Exchange Policy

A return policy is a crucial aspect of ensuring customer satisfaction in the clothing retail industry. At Ethnic Treasures, our goal is to guarantee a seamless and hassle-free return experience for our valued customers. Here’s an extensive outline of our return policy, detailing the procedures, conditions, and guidelines.

1. Process for returns

a) Initiating Return Requests:
Customers can initiate a return request by contacting our customer support team through our website or contacting our dedicated helpline.

b) Intact Packaging:
Include the original packaging, including tags, labels, and any accompanying accessories, with the product.

c) Within the Return Window:
To be eligible for a refund or exchange, items must be returned within 7 days of delivery.

2. Process for returns

a) Initiating Return Requests:
Customers can initiate a return request by contacting our customer support team through our website or by contacting our dedicated helpline.

b) Providing Necessary Information:
Customers will need to provide details such as the order number, item(s) being returned, and the reason for the return.

c) Return Authorization:
Upon receiving the request, we will assess eligibility and provide a return authorization if the conditions are met.

d) Return Shipping:
Customers are responsible for packing the item(s) again, as our shipping partner will come to pick up the product and send it back to our designated return address. We use a trackable shipping service for convenience and security.

e) Verification and Inspection:
Once the returned item is received, it undergoes inspection to ensure compliance with our return policy.

3. Refund or Exchange Process

a) Refund Options:
Customers can opt for a refund to the original payment method or choose an exchange for a different size or color, subject to availability.

b) Processing Time:
Refunds are processed within 7 days of receiving the returned item(s). Please note that the processing time might vary based on the payment method and banking institution.

c) Exchange Shipping:
In the case of an exchange, the exchanged item will be shipped once the return item is verified and processed.

4. Exceptions in Return and Exchange Policy

a) Final Sale Items:
Certain items might be marked as final sale, and these are not eligible for returns or exchanges.

b) Damaged or Used Items:
Items that are used, washed, damaged, or do not comply with our return conditions will not be accepted for return or exchange.

c) Personalized or Custom Orders:
Customized or personalized items may have limited return eligibility, subject to our discretion.

d) Policy Modifications:
Ethnic Treasures reserves the right to update or modify the return policy without prior notice. Any changes will be reflected on our website.

At Ethnic Treasures, our commitment is to ensure customer satisfaction. We strive to make the return process as convenient and transparent as possible, maintaining the integrity of our products while addressing our customers’ needs and concerns.
If you have any questions or concerns about these return or exchange policies, please contact us at treasuresethnic@gmail.com.

Thank you for choosing Ethnic Treasures!